Available payment methods, shipping information, costs other than product price, etc.
◆ Available payment methods
・Credit card: Visa, Mastercard, AMEX, JCB, Discover, Diners Club cards (lump-sum payment only)
For deliveries outside Japan.
Delivery by traceable EMS within 2 working days of order confirmation. (Closed on Tuesdays Japan time).
Shipping costs.
China (excluding Hong Kong and Macau), South Korea and Taiwan: JPY 2,200.
Indonesia, Cambodia, Singapore, Thailand, Philippines, Vietnam, Hong Kong, Macau, Malaysia, Mongolia: JPY 3,150.
United States of America, Canada, Mexico: JPY6,000.
Direct delivery to countries and regions other than those listed above is currently not available.
Delivery times
Delivery is generally expected within 7 days of dispatch, depending on transport congestion and weather factors.
Taxes
Consumption tax in Japan is exempted, but the consignee (customer) is responsible for any customs duties and consumption taxes imposed depending on the transport area.
Accidents and loss during transport
The Company, as the sender, is responsible for any damage or loss during transport. In the unlikely event of damage or loss during transit, we will either send a replacement or provide a full refund.
Returns and exchanges
Defective goods, wrong delivery, etc.: We take all possible care in the management and delivery of our products, but in the unlikely event of damage or defacement, please notify us by e-mail or other means within 7 days of receipt of the goods. We will immediately deliver a replacement or issue a refund. (Shipping and handling charges will be borne by the company).
The same applies in the unlikely event of a discrepancy between the item ordered and the item delivered.
In the event of a return or exchange due to the customer's reasons (e.g. preference, size change, etc.): The customer is responsible for all return and exchange shipping costs and actual payment charges.
All shoes sold in the shop are laced and inspected upon arrival before shipping. There are no products that are not laced.
We take great care to reproduce colours, but they may vary depending on the monitor or environment you are viewing them on. We ask for your understanding in the case of subtle differences in colour.
The shoes are manufactured by hand, so minute splashes of adhesive cannot be avoided in the manufacturing process.
In the case of products using natural leather, they are processed from natural materials that have actually been living creatures, and we cannot prevent individual differences in fine wrinkles, colour, texture, gloss, etc., or subtle differences between parts.
Products that are not in our stock, but have been ordered by the customer. Sale-priced items. Products that have been in our stock for more than 7 days. Returns, exchanges and order cancellations for products that have been tried on outdoors cannot be accepted.
