About exchange/return method
Returns and exchanges
Defective goods, wrong delivery, lost or damaged parcels, etc.: Although every effort is made to manage and deliver the goods, in the unlikely event of damage or defacement, please notify us by e-mail or other means within 7 days of receipt of the goods. We will immediately deliver a replacement or issue a refund. (Shipping and handling charges will be borne by the company).
The same applies in the unlikely event of a discrepancy between the item ordered and the item delivered.
In the event of a return or exchange due to the customer's reasons (e.g. preference, size change, etc.): The customer is responsible for all return and exchange shipping costs and actual payment charges.
All shoes sold in the shop are laced and inspected upon arrival before shipping. There are no products that are not laced.
We take great care to reproduce colours, but they may vary depending on the monitor or environment you are viewing them on. We ask for your understanding in the case of subtle differences in colour.
The shoes are manufactured by hand, so minute splashes of adhesive cannot be avoided in the manufacturing process.
In the case of products using natural leather, they are processed from natural materials that have actually been living creatures, and we cannot prevent individual differences in fine wrinkles, colour, texture, gloss, etc., or subtle differences between parts.
Products that are not in our stock, but have been ordered by the customer. Sale-priced items. Products that have been in our stock for more than 7 days. Returns, exchanges and order cancellations for products that have been tried on outdoors cannot be accepted.
