Legal notice
Legal Notice (Act on Specified Commercial Transactions)
Seller
Company Name: Suzuki Co., Ltd.
Trade Name: SUZUKI Clothing Store
General Manager
Hiroto Suzuki
Business Address
9-2 Higashimatsubara-cho, Ito City, Shizuoka Prefecture 414-0022, Japan
Phone Number
+81-557-37-2732
Sales Price
Please check the product page.
Additional Costs
Shipping Fee: International Shipping
Regardless of the purchase amount, the actual shipping fee is the customer's responsibility.
We ship within 2 business days from order confirmation via trackable shipping methods. (Closed on Tuesdays, Japan time)
| Region | Shipping Fee |
|---|---|
| Mainland China (excluding Hong Kong and Macau), South Korea, Taiwan | ¥2,500 |
| Asia (including Hong Kong and Macau) | ¥3,000 |
| Oceania, Canada, Mexico, Middle East, Europe | ¥5,000 |
| North America, United States, U.S. Territories (Hawaii, Guam, etc.) | ¥6,000 |
※ We do not currently offer direct shipping to countries or regions not listed above. (In preparation)
Customs Duties and Taxes
For international orders, customs duties, taxes, and other import fees may be charged by the destination country. These fees are the customer's responsibility and are not included in the product price or shipping fee. Please check with your local customs office for details.
Bank Transfer Fees
Customer's responsibility
Payment Methods
- Credit card (one-time payment only)
- Cash on delivery
- Bank transfer (prepayment: PayPay Bank)
- Mobile payment (PayPay / LINE Pay / Merpay)
- Google Pay
- Apple Pay
- Shop Pay
Payment Timing
- Bank transfer: Within the deadline indicated in the stock confirmation notice
- Other payment methods (credit card, mobile payment): In principle, at the time of order confirmation
Delivery Time
In principle, within 2 weeks from the order date. (Excluding special order items and made-to-order products)
Returns, Defective Products, Cancellations, and Exchanges
Defective Products or Incorrect Items
We take every precaution in managing and shipping our products, but if you receive a damaged or soiled item, please contact us by email within 7 days of receiving the product. We will immediately replace the item or process a refund. (Fees will be borne by our store.)
If the item you receive is different from what you ordered, we will handle it in the same manner.
Returns or Exchanges Due to Customer Preference
For both exchanges and returns, the customer is responsible for all costs, including round-trip shipping fees and actual payment processing fees.
Important Notes
- All shoes sold at our store are laced and inspected upon arrival before shipping. We do not sell shoes without laces.
- We take great care to reproduce colors accurately, but they may appear different depending on your monitor or environment. Please understand that slight color variations are unavoidable.
- For shoes, since they are manufactured by hand, fine adhesive splatters are unavoidable in the manufacturing process. Given the nature of footwear that comes into direct contact with the ground outdoors, please understand that minor adhesions are acceptable.
- For products made from natural leather, since they are processed from natural materials that were once living creatures, slight variations in wrinkles, color, texture, and gloss between individual items and parts are unavoidable. Please understand this as well.
Cases Where Returns, Exchanges, or Cancellations Cannot Be Accepted
In principle, we cannot accept returns, exchanges, or order cancellations for the following items:
- Items ordered specifically for the customer
- Sale-priced items
- Items more than 7 days after delivery
- Items tried on outdoors