International Shipping & Customs Guide

1. Important Notice

All customs duties, taxes, and clearance fees are the responsibility of the recipient. These charges must be paid before delivery.

Tax rates may change according to each country's law.

Tax rates vary by country.

⚠️ Please enter your shipping address in English.
Packages with non-English addresses may be delayed or returned.

Based on our store's Shipping Policy and the carriage terms of Japan Post and UPS, if a return occurs due to unpaid duties or refusal of delivery, the product price and shipping fee will not be refunded.

⚠️ Order Quantity Limit for Long-Distance Destinations
For orders shipped to destinations far from Japan — including the Americas, Eurasia, Oceania, Africa, and similar regions — we limit each order to a maximum of 2 items (lightweight items such as shoelaces and insoles are not counted). If you wish to order 3 or more items at the same time, please contact us via the inquiry form. We will calculate the actual shipping cost and provide you with a quote.

2. Shipping Method

- Standard: Japan Post EMS
- Depending on weight and size, Yamato Transport + UPS may be used.

3. Duties & Taxes by Country

Hong Kong: Duty 0% / Tax 0%
Singapore: Duty 0% / GST 9%
Australia: Duty 0% / GST 10%
European Union: Duty 0% (EPA) / VAT 20–27%
United Kingdom: Duty 0% (EPA) / VAT 20%
Canada: Duty 0–18% / GST + Provincial Tax
New Zealand: Duty 0–10% / GST 15%
Korea: Duty 8–13% / VAT 10%

Note for Canada

Canada Customs may charge duties at different stages depending on the carrier:
- EMS (Japan Post): Duties are usually collected at delivery.
- UPS: Duties may be billed before delivery through UPS brokerage services.

4. Estimated Delivery Time

Approx. 5–12 business days after shipment.

5. If Your Package Is Returned

Return shipping costs are high and may exceed the product price.

Based on our store's Shipping Policy and the carriage terms of Japan Post and UPS, if a return occurs due to unpaid duties or refusal of delivery, the product price and shipping fee will not be refunded.

6. Returns & Refunds

If you receive a defective or incorrect item, we will cover the shipping cost and arrange a replacement or refund.

For returns due to customer reasons (size, preference, etc.), round-trip international shipping fees and any customs duties incurred are the responsibility of the customer. Please contact us within 7 days of receiving your order.

If you have questions about sizing, please contact us before placing your order.

7. Contact

If you have any questions, please use our contact form:
https://yofuku.co.jp/pages/contact